About the Standard Warranty of Kipo ST: Remember, the warranty of the products are counted from the delivery to you, our final customer, in our office in the city of Lima or in the case of shipments by KIPO ST. For deliveries by our final customers, the warranty is counted from the delivery to the courier service in charge of transport according to what is indicated by the final customer. The warranty period depends on the nature of the product:
- Electronic: 01 year
- Accessories: 03 months
Except for TPS devices, it is not allowed to disassemble a product that was delivered to you, this unconditionally cancels the warranty. It is allowed to disassemble the TPS products, only to replace Tibbits and Tibbo Project PCB cards. The Tibbits will not be disambiguated under any circumstance, this unconditionally voids your warranty. The warranty does not cover misuse of the product, for example physical damage, the application of an incorrect power supply voltage or the use of a product contrary to the specifications and instructions described in its documentation, available at: http: / /tibbo.com/support.html. The client must prove that all guidelines, specifications and recommendations of Tibbo were followed when using or designing a client device that incorporates our products. This may include sending a part of the schemes related to the embedded product, as well as providing photographs and, if necessary, a production sample of the client's device, in which the product is incorporated. The violation of Tibbo's guidelines and specifications when incorporating any of its products into a customer's device voids this warranty.

About the Tibbo Warranty: You can review the terms of the manufacturer's warranty that govern the standard Kipo ST warranty at: http://tibbo.com/store/warranty.html .

About the KIPO ST Technical Support: If you suspect that your product is not working properly or if you do not have a clear description in the manufacturer's public documentation about the technical or operational considerations of the product, open a case by sending an email to soporte @ kipo- st.com.pe, attaching a description of the inconvenience and the payment receipt number with which he purchased the product from Kipo ST. If the standard warranty with Kipo ST is valid, the case will be dealt with by this means and a number will be sent to identify it. Local support does not include: technical queries about the operation of the products that are not on any description in the manufacturer's public documentation; advice on the design of solutions and / or devices for clients that incorporate our products; code programming; on-site support; nor other than to check the good condition of the product and its proper functioning based on the manufacturer's public documentation. If you require local support in terms other than those indicated above, please contact ventas@kipo-st.com.pe to consult the costs of the service that covers your requirement.

About Repair or Replacement by Kipo ST: When you send us products for repair (or replacement):
1) The production label must be present and intact in all products sent.
2) It must be accompanied by the authorized RMA and sent by the Kipo ST support.
3) Once the products are received, they are reviewed locally and at the factory to evaluate their condition and the validity of their warranty, and if so, proceed to repair and replace them. This process takes no more than 30 days from the receipt of the product in our office in Lima.
4) You pay for the delivery of the products to our office in Lima (Jr. Castilla 435, Dept. 806, Magdalena del Mar, L-V from 9 am to 6 pm).
5) For products with Kipo ST warranty, we pay for the repair or replacement, as well as the delivery of the repaired or replacement products back to you.
6) For unsecured products, you pay for the repair or replacement, as well as for the delivery of the repaired or replacement products back to you.

Orders are made via email to ventas@kipo-st.com.pe, indicating the parts and quantities to be acquired, as well as the data (Name, RUC or ID card number, address, email, telephone) for the issuance of proof of corresponding payment. Via email a response quote is sent indicating availability and delivery times. The client will indicate if he wants the cost of the delivery of the products to be included in the quote up to the location indicated, for which he will indicate the exact delivery address and contact person who will receive the products. The client has 2 hours to finalize the payment of his final purchase once he receives the quote if he wants to insure the products with local stock.

Deliveries are made the next working day of the date on which the payment was confirmed for the purchase of the products with local stock, or they will be made within the period indicated in the quote counted from the confirmation of payment for the products without local stock. Confirmations of payment are made before 17:00 hours from Monday to Friday by email. You must send an image of the operation voucher, where the time, date and operation number can be distinguished.

Deliveries are made in our office from Monday to Friday from 9:00 am to 12:30 pm, and from 2:30 pm to 5:00 pm.

Kipo ST can take care of the delivery to the location indicated by the client, for this an additional charge to be estimated prior to payment will be considered per order.

The customer can take care of the delivery, for it must indicate the company of courrier in charge of the transport, and the name and the document of identity of the person who will collect the products in our offices. For deliveries to courier outside the offices of Kipo ST, an additional charge to be estimated prior to payment will be considered upon request.